To ensure a smooth Fiat Gateway deposit, traders are required to perform KYC with third-party service providers. Once successfully verified, service providers will perform an immediate transfer to credit the cryptocurrencies into traders' Bybit accounts. Generally, the expected time to receive deposits will be within 2 to 3 hours. If traders experience delays and do not receive their deposits after 24 hours, please refer to your email inbox for any email instructions from your chosen service provider.
Alternatively, please refer to the following suggestions to find out how to contact the customer support for the respective service providers. For more info, please refer to the FAQ below.
The best way to get in touch with Banxa CS is through its live chat function, which is located on its checkout page. Then you can follow the steps below.
(a) Access Bybit Fiat Gateway. Ensure that you are logged into your Bybit account.
(b) Enter any fiat amount after selecting your previously deposited fiat currency.
(c) Click on “Buy“ to be redirected to Banxa's checkout page.
(d) Click the blue icon located on the bottom right corner to contact Banxa CS via live chat.
Alternatively, you can also email directly to email@example.com but please expect a delayed response.
The best way to reach out to Moonpay CS is to raise a support ticket via the link here.
The best way to reach out to Mercuryo CS is to either (a) send an email to firstname.lastname@example.org or (b) via their live chat service (the icon is located on the bottom right corner). Alternatively, you may also refer to the FAQ prepared by Mecuryo.
The best way to reach out to E-check CS is via Email email@example.com.
The best way to reach out to Simplex CS is to raise a support ticket via the link here or via their live chat service (icon located on the bottom right corner).
7. Legend Trading
The best way to reach out to Legend Trading CS is send an email to firstname.lastname@example.org.
The best way to reach out to Paxful CS is via their live chat service (the chat icon located on the bottom right corner).