Q) I do not have an invitation/referral code when registering, can I still register?
Yes, you may still proceed to register without an invitation or referral code. Traders may leave the referral code blank and still proceed to successfully create an account on Bybit.
Note: Once you have registered an account, the Bybit team is unable to add or remove any referral codes tied to your account. So, therefore, if you are referred to Bybit by another Bybit user or affiliate, please ensure that their referral code is correctly keyed in at the point of your account registration.
Q) I do not see my country on the mobile number registration list, can I still register on Bybit?
Yes, you can do so by registering via email. Please rest assured that an email registration also has full access to all features and functionalities on our platform, including deposit and withdrawal requests.
Q) How to install Bybit official APP
Method 2: Using a QR scanner, please scan the QR code below
Q) I have lost access to my account's Google Authenticator, what should I do?
Step 1: Attempt to locate your Recovery Key Phrase (RKP)
Step 2: If you do not have your RKP, using a computer and network broadband that you have previously used to trade on that account, contact live chat support and send us the following template
" I would like to request for unbinding of Google Authenticator for my account. I have lost my Recovery Key Phrase (RKP) "
Q) How do I secure my Bybit account?
Step 1: Use a strong Bybit account password consisting of these requirements: 8 to 30 characters, one upper case, one lower case, one numerical digit. Example: Bybit888
Optional: Adding special characters (such as: !@#$%^&*) will significantly increase the strength of your password. It is not mandatory to do so but we will highly recommend our traders to include at least one special character inside their Bybit login password.
Step 2: Bind your account's 2FA to your Google Authenticator. To find how to do so, please click here
Step 3: Ensure that your registered email address does not have the same password as your Bybit account.
Step 4: Add a 2FA to your registered email address. To find out more details, please refer to some of the major email service providers' official guide. Gmail , Protonmail, iCloud, Hotmail and Outlook and Yahoo Mail
a) Do not use Bybit on an unsecured and open public wifi connection. Instead, if you need to trade on the go, we will recommend trading using Bybit official APP while connected to your telco's 4G/LTE mobile connection.
b) Remember to log out of your account manually when you are going to be away from your computer for an extended period of time.
c) Consider adding a login password to your desktop/laptop computer so that the computer auto locks itself when you are away from your keyboard.
d) Do not use the auto-fill function and/or saved passwords in the browser.
e) Install a reputable anti-virus system (Paid and subscribed version is highly recommended) on your PC. Make a consistent effort to run a deep system scan for viruses in your devices on a regular basis.
Q) What is the difference between Referral Program and Affiliate Program?
Referral Program gives existing Bybit users a one-time bonus after your referrals have successfully created and deposited into their Bybit account. For more info, please click here
Affiliate Program enables selected Bybit users to receive a perpetual commission based on the trading volume of their referred traders. For more info, please click here
Q) How to achieve the best trading experience in Bybit?
b) Ensure that the Bybit app is updated to the latest version
b) Ensure that your devices are connected to a stable and reliable fibre network connection
c) Avoid opening too many browser tabs when trading on Bybit
d) Always refresh your trading page before beginning any trading activities
For PC version: Press (Windows = Shift + F5, Mac = ⌘ + Shift + r) to refresh your browser
For APP: Force close the app inside Recently Used Apps function and relaunch it again
To force close apps on iOS, please refer to this guide here
To force close apps on Android, please refer to this guide here
Our seasoned traders recommend the use of Google Chrome or Firefox browser (with minimal extensions) to get the best trading experience on Bybit. For more info, please click here
Q) How do I clear the cache and cookies for my browser?
Please refer to the guide here.
Q) Where do I view the latest promotions from Bybit?
Q) I did not receive my withdrawal email inside my email inbox. What should I do?
Step 1: Check your junk/spam box to determine if the email has unintentionally landed up in there
Step 2: Whitelist our Bybit email addresses to ensure a successful receiving of the email. To obtain the list of email addresses, please click here
Step 3: Attempt to submit another withdrawal request again using Google Chrome's incognito mode
If Step 3 works, Bybit recommends that you clear your main browser's cookies and cache to minimize the occurrence of such an issue in the future.
Step 4: Contact live chat support if you are still unable to receive it
Q) I did not receive my SMS verification code on my smartphone. What should I do?
Step 1: Clear your SMS inbox. A full SMS inbox will result in a failure to receive any other SMS messages
Step 2: Restart your phone and ensure that your telco signal is of acceptable and reliable quality. A poor network signal may result in not receiving any SMS.
Step 3: Check your smartphone's security program/app to determine if it is unknowingly blocking out these messages in the background. Traders may want to temporarily disable such programs/apps when submitting the withdrawal request
Step 4: Contact your telco to determine if your mobile plan has been stopped/suspended/blocked for any particular reasons resulting in failure to receive any new SMS
Step 5: Swap your SIM card into another slot (dual-sim smartphones) or insert your SIM card into another smartphone and try again
Step 6: Contact live chat support if you are still unable to receive it
Q) Occasionally I may receive an error message inside the Bybit chatroom, why is it so?
There are certain technical limitations to the chatroom. Please refer to the following
Share record function frequency limit: 3 times/5 minutes
Character limit: 200 characters/message
Message frequency limit: 10 times/30 seconds per user
Q) I am getting an "Invalid Code' error after inputting my Google Authenticator code. What can I do?
Step 1: Attempt to troubleshoot your Google Authenticator. The official troubleshooting guide from Google can be found here
Step 2: Check your current WiFi / mobile connection and ensure that they are fast, reliable, and secured. Disconnect and reconnect into the same or faster network connection.
Step 3: Force close your browser (Bybit PC platform) or official APP and attempt a relaunch
Q) Can I change or remove my account email address?
Traders cannot remove or change the registered email address from their account.
Q) Can I change or remove my account registered mobile number?
Traders can change their account registered mobile number with another new mobile number. However, they cannot remove a registered mobile number from their account.
Q) Does Bybit have any bug bounty program?
Yes, Bybit has a bug bounty program. Please refer to the table below.
|Low||50 to 200 USDT|
|Medium||500 to 1000 USDT|
|High||1000 to 2000 USDT|
|Critical||2500 to 4000 USDT|
Q) How are the various levels of bug/vulnerabilities defined?
Please refer to this article for more info.
Q) I have discovered a bug/security vulnerability and I would like to obtain a bug bounty. How can I do it?
Step 1: Consolidate all your findings in a neat and organized format. Provide GIFs or video recordings of the bug will be most appreciated.