Q) Type of coin deposits supported on Bybit
Below are the list of supported coin deposit with their corresponding supported blockchain and required blockchain confirmation in Bybit. Transaction hash (TXID) must be validated and shown inside the supported chain. For deposit made by other transfer method, the assets may not be returned or credited.
Note: Depositing a coin type and/or via a blockchain not listed above may result in the permanent loss of your coin. For more info, please refer to Depositing Unsupported Coins Into Your Bybit Account
Q) I have received my deposit completion notification via email but why am I unable to see any assets in my account?
Please also check your assets from your derivative account as your deposit may have been credited to your Derivative account if you have enabled the “auto channel to derivative account”.
Q) Is it safe to deposit and store my cryptocurrencies with Bybit?
Yes, it is safe to do so. In order to maintain a high level of asset security, Bybit uses an industry-leading and multi-signature cold wallet to store 100% of our traders' deposited assets. At the individual account level, all withdrawal requests will undergo a stringent procedure that carries out confirmation for withdrawals.
In addition, 100% of our traders' deposit assets will be segregated from our Bybit's operating budget for increased financial accountability.
For Bybit wallet 2.0 to support immediate withdrawal, only a small percentage of coins will be held in the hot wallet. As a way to protect the client's funds, the remaining will still be kept in the cold wallet. Bybit always puts our client interest first, fund safety is the basic of all and we have and always work to ensure we have the highest level of asset security.
Q) How to make deposit?
Method 1: Use Bybit Fiat Gateway to convert fiat to cryptocurrency (only support BTC, ETH and USDT). This service is wholly provided by the respective third-party service providers. For more info, please click here.
Method 2:Transfer your assets from another wallet/exchange to your Bybit deposit wallet address. Please only deposit the supported coin using the supported chain stated in our Spot account asset page. You can view the details by clicking the “Deposit” button beside the coin you want to deposit. For more information, please refer to “How to make deposit”.
Method 3: Over-the-counter trading, you can find someone who is willing to sell Bitcoin or other cryptocurrencies (P2P, Peer to Peer transaction), pay the money directly, and then he sends you the crypto to your personal wallet address. This eliminates the exchange account opening process.
Q) Why did my deposit not arrive inside my Bybit account?
The major reasons for delays for each respective coin are as follows:
- Unconfirmed transaction on blockchain. At Bybit, we require a certain number of blockchain confirmation for different coins before the transfer amount can be credited to your Bybit wallet. To see the required blockchain confirmation, please go to your Asset page then click the “Deposit” button of your coin type deposit.
- Deposited coin with invalid or missing tag/memo
Every account on Bybit shares the same deposit wallet address for coins that require a deposit memo/tag, such as XRP, EOS, XYM or RUNE. Therefore, traders must input the correct tag/memo when they make the deposits in order for it to be credited. The main reason why traders' XRP, EOS, XYM or XLM deposits did not arrive timely is due to the improper inputting of the deposit tag/memo when making the deposit transfer.
For more information, please refer to How to retrieve my deposit with wrong or missing tag/memo then proceed to fill up the Asset Recovery Form.
- Deposited through Smart Contract method
Please take note that Bybit does not support deposit/withdrawal using Smart Contract method. Transfer using Smart Contract will not be credited to your Bybit account. For example, ERC-20 ETH smart contract transfer or TRC-20 USDT smart contract transfer. deposit must be completed by Direct Transfer method. Any smart contract transfer will require manual intervention and may take up to 48 hours to be deposited into your Bybit account.
If you have already made the transfer with the Smart Contract method, please submit your retrieval request through this Asset Recovery Form and choose "Why hasn't my deposit been credited" as the Case Type.
- Depositing unsupported Coins or deposit using unsupported Chain Into Your Bybit Account
Bybit only supports the depositing of coins listed inside every trader's assets page and its standard blockchain. However, in instances in which an unsupported coin is unintentionally deposited into a Bybit wallet address, the Bybit team may attempt an asset recovery procedure, subject to the following recovery fees. Please proceed to fill up the Asset Recovery Form.
All asset recovery procedures are carried out on a best-effort basis. Bybit cannot guarantee 100% asset recovery for all cases. In the event that Bybit did not manage to perform an asset recovery, traders will lose their unsupported coin deposits permanently.
For more information, please refer to Depositing Unsupported Coins Into Your Bybit Account.
If you need further assistance, go to the wallet that was used to make the deposit and attempt to obtain the transaction hash (TXID). Contact our live chat agent or email to support@bybit.com and provide us with the coin type, coin amount and TXID.
Q) Are there any minimum deposit amount into Bybit?
All coins have no minimum deposit requirements except for SOL.
|
|
Minimum Deposit Amount |
|
SOL |
0.01 SOL |
|
Others |
No minimum amount required |
Note:
── Deposits less than 0.01 SOL will not be credited to your account, and assets will not be recoverable.
Q) I unintentionally deposited a coin that is not listed inside My Assets page, what should I do?
If you unintentionally deposited an unsupported coin type not listed above, please proceed to fill up the Asset Recovery Form and provide us with the coin type, coin amount and TXID.
Q) I unintentionally deposited real coins into my testnet account, what should I do?
Please be aware that Bybit cannot guarantee the recovery of such deposits and can only attempt a recovery on a best effort basis.
If you unintentionally deposited real coin into your testnet wallet address, kindly go to the wallet that was used to make the deposit and attempt to obtain the transaction hash (TXID). Contact our live chat agent or email to support@bybit.com and provide us with the coin type, coin amount and TXID.
Q) I unintentionally deposited Omni USDT into my BTC wallet address, what should I do?
Even though they are on the same BTC blockchain, Omni USDT and BTC wallet addresses on Bybit are unique and different.
If you unintentionally deposited Omni USDT into your BTC wallet address, kindly go to the wallet that was used to make the deposit and attempt to obtain the transaction hash (TXID). Contact our live chat agent or email to support@bybit.com and provide us with the coin type, coin amount and TXID.