There are 2 main reasons why traders' ETH deposit may not arrive timely into their Bybit account
| Reasons for ETH deposit delays | Does Bybit support such deposits? | Action needed from our traders |
| ETH direct deposits receiving less than 30 confirmations or unconfirmed transaction on the blockchain | Yes | Traders do not have to do anything. Once the transaction receives 30 confirmations, the deposit amount will be credited into your Bybit account. |
| ETH Smart Contract deposits* | No | Submit an asset recovery form. Our Bybit team will get back to you within 2 to 3 business days. |
Note:
1) Typically it takes around 1 hour for the transaction to receive 30 confirmations on the blockchain. Bybit does not have any influence over the speed of receiving these confirmations. Instead, it is influenced by the activities on the blockchain (amount of mining capabilities available on the blockchain + number of transactions pending confirmations) and the amount of mining fee paid for performing this transaction.
2) Smart contract deposits on the ERC20 blockchain are uniquely identified by the term "Contract". For more info, please refer to the image below.
