The main reason why traders' XRP or EOS deposits did not arrive timely is due to the improper inputting of deposit tag when making the deposit transfer. On Bybit, since every account shares the same deposit wallet address, traders must input the correct destination tag
Typically, the correct destination tag consists of around 6 to 7 numbers and it dittos the UID of the receiving Bybit account. The image below illustrates the location of the destination tag.
However, if traders fail to input the correct destination tag, it will result in the non-receiving of their XRP or EOS deposit. Below are some typical examples of such deposits with incorrect or missing tag.
Example 1: XRP deposit with "0” as the destination tag.
Example 2: XRP deposit no destination tag
Example 3: EOS deposit no destination tag
Traders will need to complete the verifications to prove himself/herself is indeed the coin sender and submit an asset recovery form if they unintentionally deposited any XRP or EOS coin without inputting the correct destination tag. For the detailed steps, please refer to this article How to retrieve my missing XRP/EOS.
For scenarios that traders input a WRONG tag/memo, meaning to say, the coin has arrived into another trader's account successfully. For example, Trader A (UID 123456) input a wrong tag 123457 and the coin has successfully credited into Trader B (UID 123457)'s account, this is considered as a WRONG tag/memo case, not just a simple missing tag/memo instead.
In such a case, please contact our LiveChat support ( bit.ly/BybitLiveChat ) immediately. Please take note that all asset recovery procedures are carried out on a best-effort basis. Bybit cannot guarantee 100% asset recovery for all cases.