On Bybit, every account shares the same deposit wallet address for coin with tag/memo such as XRP, EOS, RUNE. Thus, traders must input the correct destination tag in order for the asset to be credited successfully.
if traders fail to input the correct destination tag, it will result in the non-receiving of their deposit. Below are some typical examples of such deposits with incorrect or missing tag.
Example 1: XRP deposit with "0” as the destination tag.
Example 2: XRP deposit no destination tag
Example 3: EOS deposit no destination tag
If you have already made the transfer without the correct memo/tag, please provide the following verification items and submit your retrieval request through this Asset Recovery Form and choose "Why hasn't my deposit been credited" as the Case Type
| Item | Verification Requirement |
Below - 2000 XRP - 100 EOS - 3000 XYM - 3000 XLM - 8000 XEM -3000 HBAR - 100 RUNE |
Equal or Above - 2000 XRP - 100 EOS - 3000 XYM - 3000 XLM - 8000 XEM - 3000 HBAR - 100 RUNE |
| 1 | Transaction Hash (TXID) | Required | Required |
| 2 | UID | Required | Required |
| 3 | Video Screen Recording | Required | Required |
| 4 | New Deposit | Not Required | Required |
(1) Transaction Hash (TXID)
- Copy and Paste the full 64-digits TXID (Also known as transaction hash, which can be obtained from the exchange which the coin came from)
(2) Bybit account UID to deposit your funds
- UID can be found here: https://www.bybit.com/app/user/security
Note: The Account UID indicated inside the form will be receiving the missing deposit. Bybit will not be responsible for any losses due to the wrong input of UID.
For deposit amount below 2000 XRP/100 EOS/3000 XYM/3000 XLM/8000 XEM/3000 HBAR/ 100 RUNE
(3) Video screen recording of previously used coin wallet
Assuming a transfer was made from Exchange A to Bybit, our asset team would like to obtain a clear screen recording highlighting the following key points:
1) Ability to login into Exchange A successfully (To protect your login credentials, you may consider typing your username and password first before starting screen recording, A face ID login/ SMS code/2fa verification are all acceptable)
2) Redirect to the Withdrawal History page in Exchange A
3) Show us clearly all the transfer details. Details should include amount, coin type, transfer date and time, as well as the completed TXID (Transaction hash)
4) In case the Exchange A did not show full TXID at the withdrawal history page but a link redirects to the blockchain, please click into the link and show us the information on the blockchain.
For deposit amount equal or above 2000 XRP/100 EOS/3000 XYM/3000 XLM/8000 XEM/3000 HBAR/100 RUNE
(4) New Deposit to be Done and Video screen recording of previously used coin wallet
Assuming a transfer was made from Exchange A to Bybit, our asset team would like you to do the followings for verification purposes:
1) Successfully make a New transfer from Exchange A to Bybit for the same coin type. IMPORTANT Note: Please input the correct memo/tag this time.
2) The transfer amount should be 18.8 XRP / 2.5 EOS / 44 XYM / 44 XLM / 88 XEM / 50 HBAR / 2. 5 RUNE depending on the coin you are recovering. For example, if you are recovering XRP, you need to deposit XRP.
3) Make a clear screen recording that includes the following key points below:
4) Ability to login into Exchange A successfully (To protect your login credentials, you may consider typing your username and password first before starting screen recording, A face ID login/ SMS code/2fa verification are all acceptable)
5) Redirect to the Withdrawal History page in Exchange A
6) Show us clearly all the transfer details for both New transfer and Previous transfer.
7) Details should include amount, coin type, transfer date and time, as well as the completed TXID (Transaction hash)
8) In case the Exchange A did not show full TXID at the withdrawal history page but a link redirects to the blockchain, please click into the link and show us the information on blockchain.
Video Screen Recording Guides
For more info on how to perform a screen recording on a PC, Mac, Android or iPhone, please refer to: https://bybit.zendesk.com/hc/en-us/articles/900000199166
Sample video for deposit proof: https://bit.ly/DepositProof
Sample video using Google Drive to upload: http://bit.ly/GDriveURL
Sample video using WeTransfer to upload: http://bit.ly/WeTransferURL
FAQ
Q: My video file is too large to be attached to the email, what should I do?
A: Please upload the video to Google drive or WeTransfer.com and share us the video link in the reply email.
Sample video using Google Drive to upload: http://bit.ly/GDriveURL
Sample video using WeTransfer to upload: http://bit.ly/WeTransferURL
Q: Can I send screenshots instead of a video?
A: Unfortunately, due to security reasons, we do not accept screenshots for verification.
Q: How long does it take to manually credit my missing fund?
A: Usually it takes about 2 to 3 working days due to the verifications and manual procedures. In certain cases such as funds being credited to the wrong UID account due to wrong tag input by the trader may require a longer period to process.
Q: What should I do if I need the coin urgently for trading?
A: If you need the funds urgently for trading activities, please make a new deposit and please transfer it with the correct tag/memo this time. Bybit will not be responsible for any trading loss due to the missing tag/memo retrieval procedure.