Submit a request

To obtain your account UID, click here: https://www.bybit.com/app/user/security. Specifically for recovering XRP/EOS deposits, Bybit will credit the coin into this UID account and will not be responsible for any losses due to incorrect UID.

Kindly provide the affected Transaction ID located in the Trade History (8 digit alphanumeric) https://www.bybit.com/app/wallet/transaction-record/

Liquidation occurs when the Mark Price reaches the liquidation price of a position. Should this happen, the entire margin for the position will be lost. For more articles related to liquidation, you may refer to the following:https://help.bybit.com/hc/en-us/articles/360039261474

The Closed Profit and Loss of a position constitute of any profit and loss derived from a trade as well as any fees incurred from the moment a position is opened till it is being closed. Click here to find out more on the breakdown of PnL:

Click here for FAQs with regards to Mutual Insurance:

Execution of trades are dependent on the type of order that are placed by traders. To find out more on various order type:https://help.bybit.com/hc/en-us/sections/360006408414

Kindly select the affected orders type

Should you have any affected trade kindly include the affected Order# (8 digit alphanumeric) https://www.bybit.com/app/wallet/entrust-history

Kindly refer to the liquidation Trade ID on: https://bybit.com/app/wallet/transaction-record/

Kindly provide the affected Insurance Order ID located in the Insurance History: https://www.bybit.com/app/wallet/insurance-history

In the following format: YYYY-MM-DD XX:XX:XX UTC (take note to provide in UTC 24H timezone)

Provide the Order ID for the trade used to enter the position

Provide the Order ID for the trade used to exit the position

Describe your issue as clearly as possible, including the order intentions, time of occurrence in UTC and other specific details. For trade-related issues, ensure that you are using the Trade Issue Inquiry form (http://bit.ly/TradeIssue ) and clearly indicate the affected #OrderID, which can be found in http://bit.ly/BybitOrderHistory For XRPEOS deposit claims, ensure that you are using the Missing EOS Memo XRP Tag form (http://bit.ly/XRPEOSform ) and attach the URL for your deposit proof video. For Google Drive URL, refer to http://bit.ly/GDriveURL For Wetransfer URL, refer to http://bit.ly/WeTransferURL Consider attaching other relevant supporting documents, screenshots, screen recordings, etc that you believe may aid in our review. Depending on inquiry volume, Bybit CS usually gives our traders a response within 3 business days.

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