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Kindly refer to

Kindly provide the affected Transaction ID located in the Trade History (8 digit alphanumeric)

Liquidation occurs when the Mark Price reaches the liquidation price of a position. Should this happen, the entire margin for the position will be lost. For more articles related to liquidation, you may refer to the following:

The Closed Profit and Loss of a position constitute of any profit and loss derived from a trade as well as any fees incurred from the moment a position is opened till it is being closed. Click here to find out more on the breakdown of PnL:

Click here for FAQs with regards to Mutual Insurance:

Execution of trades are dependent on the type of order that are placed by traders. To find out more on various order type:

Kindly select the affected orders type

Should you have any affected trade kindly include the affected Order# (8 digit alphanumeric)

Kindly refer to the liquidation Trade ID on:

Kindly provide the affected Insurance Order ID located in the Insurance History:

In the following format: YYYY-MM-DD XX:XX:XX UTC (take note to provide in UTC 24H timezone)

Provide the Order ID for the trade used to enter the position

Provide the Order ID for the trade used to exit the position

Please enter the details of your request, kindly quote and include any relevant chat ticket#. For trade related inquiries, please indicate the affected order# and describe the issue you encountered in details. A member of our support staff will respond as soon as possible. Kindly provide any relevant attachment that can aid in the review of the following concern. (i.e. screen recording, screenshot)

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